Refund policy

Effective Date: 12.03.2025

Last Updated: 12.03.2025

At National Cyber Security Institute (NCSI), we strive to provide high-quality cybersecurity training and certification programs. We understand that circumstances may change, and we offer a refund policy that is fair and transparent.

By purchasing any of our courses or certification exams, you agree to the terms outlined in this Refund Policy.

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1. GENERAL REFUND TERMS

• Refunds are only available for online training courses and certification exams purchased directly from NCSI.

• Refunds are subject to the conditions stated below and are not granted automatically.

• All refund requests must be submitted via email to info@ncsi.institute with proof of purchase and a valid reason for the request.

2. TRAINING COURSE REFUNDS

• If you have accessed less than 5% of the course content, you may request a full refund within [X] days of purchase.

• If you have accessed 5% or more of the course content, no refunds will be issued.

• Refund eligibility is determined based on our platform’s tracking system.

3. CERTIFICATION EXAM REFUNDS

• Exam fees are non-refundable once an exam has been scheduled or attempted.

• If you purchased an exam but have not scheduled or attempted it, you may request a refund within 3 days of purchase.

4. BUNDLE & DISCOUNTED PURCHASES

• If you purchased a bundle package (e.g., multiple courses or a course + exam package), the refund policy applies individually to each component.

• If one part of the bundle has exceeded 5% access, a partial refund may be considered for the remaining unused components.

5. REFUND PROCESSING

• Approved refunds will be processed within [X] business days using the original payment method.

• Transaction fees or processing charges may be deducted from the refunded amount.

• NCSI is not responsible for delays caused by third-party payment processors.

6. EXCEPTIONS TO REFUND POLICY

Refunds will NOT be granted under the following circumstances:

• Violation of Terms of Service: If your account was terminated for breaching our Terms of Service, no refund will be issued.

• Special Promotions & Discounts: Courses purchased during promotional sales or special discount events are non-refundable.

• Corporate or Bulk Purchases: Refunds for corporate training or bulk enrollments will be handled on a case-by-case basis.

7. CHANGES TO THIS POLICY

• NCSI reserves the right to update or modify this Refund Policy at any time.

• Significant changes will be communicated via email or through our website.

8. CONTACT INFORMATION

For refund-related inquiries, please contact us at:

📧 Email: info@ncsi.institute